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Resources
Cut through the noise with these guides and articles focused on AI implementation and adoption
Featured Guides
A comprehensive resource to guide customer service leaders as they incorporate AI into their departments.
Nine tips to make AI your favorite thought partner.
A step-by-step by guide to extracting the best advice from Q&A style webinars and turn them into structured guides.
A framework for persuasive business cases
A presentation from a talk I gave outlining four types of AI products, beyond a conversational chatbot like ChatGPT
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I share perspectives on how the latest AI research and insights as well as resources and guidance to increase the impact of AI in your organization.